Details supplied by the operator: UNIQSERWIS SPÓŁKA ZOO Pl. Wszystkich Swientych 8 NIP / VAT: 6762522852 Pl. Wszystkich Swientych 8
1. Rate-specific cancellation [COMPLETE: flexible/non-refundable rates, cancellation deadline with Europe/Warsaw time zone, charges, no-show, early departure, changes and operator cancellation]. No free-cancellation promise or fixed fee applies merely because this draft exists.
2. Statutory withdrawal For accommodation other than residential purposes supplied on a specified date or period, the ordinary 14-day distance-contract withdrawal right generally does not apply (Polish Consumer Rights Act, Article 38(1)(12)). This does not remove contractual cancellation rights, remedies for non-performance or other mandatory rights.
3. Refunds and complaints [COMPLETE: refund eligibility, calculation, method and processing time under the actual rate/provider; complaint email/postal address and applicable response time]. Do not treat a payment-provider processing estimate as a waiver of legal obligations. For independent consumer assistance see UOKiK or the European Consumer Centres. Information about ADR bodies is at https://consumer-redress.ec.europa.eu/dispute-resolution-bodies. Participation must be confirmed by the operator. The former EU ODR platform closed in July 2025 and is not a complaint channel. Sandbox payments do not move real funds. Live refunds are processed through Stripe under the accepted cancellation policy.